Privacy Policy | 711bet Official Casino Platform Philippines

Introduction and Scope

This Privacy Policy explains how 711bet collects, uses, and protects the personal information of our users residing in the Philippines. By using our platform, you agree to the practices described here.

This policy applies exclusively to our official website and app. It does not apply to third-party websites, external payment gateways, or any other services you may visit after leaving our platform. We encourage you to review the privacy policies of any external site you visit.

Personal Information We Collect

We collect only the data necessary to provide a secure and legal gaming experience:

Account and Identity Data

Basic registration details used to create and maintain your account and ensure you are a unique user.

Verification Documents

Government-issued IDs and proof of address used for KYC (Know Your Customer) processes to verify your identity and legal age.

Payment Data

Details required to process deposits and withdrawals, collected through our secure payment partner providers.

Gaming and Transaction Activity

Records of your bets, wins, losses, and financial transactions to ensure fairness and manage bonuses.

Technical and Device Data

IP addresses, browser type, operating system, and device identifiers to maintain security and optimize site performance.

Support Communications

Records of your interactions with our customer service team to resolve issues and improve our service.

How We Collect Data

Information is gathered through three primary channels:

• Directly from you: When you register an account, complete verification, or contact support.
• Automatically: Through cookies and system logs while you navigate and use the platform.
• From partners: Through our partner payment and identity verification providers to confirm the validity of your transactions and identity.

Why We Use Data

Your data is processed for the following legitimate purposes:

• Account Management: To create, maintain, and secure your user profile.
• Financial Transactions: To process deposits and withdrawals accurately and securely.
• Compliance: To verify your identity and age, ensuring you meet the legal requirements for gambling in the Philippines.
• Security: To prevent fraud, money laundering, and the creation of multiple accounts (multi-accounting).
• Personalization: To tailor the gaming content and promotions displayed to you.
• Legal Obligations: To comply with the regulatory requirements applicable to gambling operators.
• Marketing: To send you updates and bonuses, provided you have given your explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

• Service Providers: With payment processors, identity verification services, and technical infrastructure providers essential for operating the site.
• Legal Authorities: When required to do so by law, regulation, or a valid legal request from authorized government agencies.

How We Protect Data

We employ robust technical and organizational measures to safeguard your information:

• Encryption: Data is encrypted during transit using industry-standard protocols.
• Access Control: Internal access to personal data is strictly limited to employees who require it to perform their duties.
• Payment Isolation: Sensitive payment details are handled by our partners and are not stored directly on our servers.
• Continuous Monitoring: We regularly monitor our systems for vulnerabilities and potential security threats.

Cookies and Tracking

We use cookies to enhance your user experience and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on applicable laws, you have several rights regarding your personal data:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion and Portability: Request the erasure of your data or its transfer to another service.
• Objection and Withdrawal: Object to certain processing activities or withdraw your consent for marketing.

To exercise any of these rights, please contact our support team via the channels available on our Support page.

Note: Even after account closure, we are required to retain certain records to comply with anti-money laundering and gambling regulation laws in the Philippines.

How Long We Retain Data

Personal information is retained for the duration of your account's lifecycle. Once an account is closed, we maintain necessary data only for the period required by applicable law in the Philippines to meet legal, auditing, and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data.

Parents or guardians who believe a minor has created an account may report this through our support channels.

Cross-Border Transfers

To provide a global standard of service, some of our technical and service providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of protection consistent with our policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of the page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the official channels listed on our Support page.